The desired temperature will, I assume, be obtained by mixing hot air from the heater core with colder air. There will be a diverter flap to mix air as need. It sounds as though something's failed which is preventing the flap from moving - could be the flap itself is stuck, a problem with the linkage from the actuator to the flap, a failed actuator or maybe some other fault.
I hate to say this, but it looks like you're going to have to delve into the heater unit - on most vehicles that's a nightmare of a job!